Before purchasing an Electronic Security System, make sure the following apply:

• Any business that sells, monitors, installs and/or services electronic security equipment must be licensed by the Department of Criminal Justice System.
• The contract must contain the DCJS Business License Number that will be 11- followed by a four digit number.
• You can verify the business has a valid license by calling the Private Security Services Section.
• Anyone who sells, installs, services or monitors electronic security equipment must be registered with DCJS unless exempted by the Code of Virginia.
• To become registered with DCJS, the individual must complete compulsory minimum training and pass a criminal history check.
• The electronic security equipment sales representative and/or technician must present credentials issued by DCJS (photo identification or letter of registration) upon your request.
• If they cannot produce valid DCJS credentials, do not do business with them and follow the steps listed below.

What should you do if a salesperson from an electronic security company cannot show you he or she is registered with DCJS?

• Take the information the salesperson supplies you with and advise them you will call them after you have verified their credentials.
• Telephone DCJS and provide the name of the person and the company they work for and wait for verification of the information over the telephone.
• Do not do business with an electronic security company or salesperson if they are not licensed and registered.
• If the technician who comes to your home or business does not have a valid photo ID or registration letter from DCJS, do not allow them in your home. Be sure to contact DCJS to verify their credentials as soon as possible.

How are private security service companies regulated in Virginia?

The Private Security Services Section of DCJS regulate private security in Virginia by:

• Issuing business licenses, registration and certification
• Certifying training schools
• Investigating complaints
• Conducting compliance inspections
• Investigating unlicensed activity

How can I file complaint?

A complaint form is available on the DCJS website To receive a form by mail, you may contact DCJS at (804)786-4700 or you may file your complaint by telephone.