Frequently Asked Questions

United Security Virginia has been serving Southwest Virginia since 1988 - over 35 years of professional security services. We are a family-owned and operated company with deep roots in the local community.

Yes, we are fully licensed by the Virginia Department of Criminal Justice Services (DCJS# 11-3283), bonded, and insured. We maintain all required licenses and certifications for security services in Virginia.

We serve all of Southwest Virginia including Roanoke and surrounding areas, New River Valley, Lynchburg, Martinsville, Franklin County, Botetourt County, Bedford County, Alleghany County, Rockbridge County, and Giles County.

We provide security system repairs, lockouts, and other services during our regular business hours, Monday-Friday 8:00 AM to 5:00 PM. Please call 540-989-9393 to schedule service.

No, we offer flexible monitoring options without requiring long-term contracts. You own your security system outright and can choose month-to-month monitoring or self-monitoring options.

We install wireless and hardwired security systems including intrusion detection, motion sensors, door/window contacts, glass break detectors, control panels, and smartphone integration. All systems are commercial-grade for reliability.

Yes, our modern security systems include smartphone app control allowing you to arm/disarm your system, receive real-time notifications, and monitor system status from anywhere.

Most security system installations are completed in one day. Complex systems or large facilities may require multiple days. We provide an estimated timeline during your consultation.

We install keycard readers, keypads, biometric scanners (fingerprint/facial recognition), and proximity card systems. All systems include access management software for user permissions and scheduling.

Yes, our access control systems include user-friendly management software. You can add/remove users, set access schedules, generate reports, and manage permissions without needing our assistance.

You can instantly remove their access through the management software without changing locks or collecting keys. This provides immediate security and eliminates the cost of rekeying locks.

No, our camera systems have no monthly fees. You own your system outright with local recording and remote viewing capabilities. Optional cloud storage and professional monitoring are available if desired.

Yes, our IP camera systems include mobile apps allowing you to view live video, review recordings, and receive motion alerts on your smartphone or computer from anywhere.

Recording duration depends on the storage capacity we install and your recording settings. Typical systems provide 30-90 days of storage. We design systems based on your specific needs and budget.

Yes, our cameras include night vision capabilities with infrared technology providing clear recordings in complete darkness. We also offer cameras with color night vision for enhanced detail.

We provide commercial locksmith services for lockouts, broken keys, and security needs during our regular business hours, Monday-Friday 8:00 AM to 5:00 PM. Please call 540-989-9393 to schedule service.

Yes, we design and install master key systems allowing different levels of access throughout your facility. We can create grand master, master, and individual key hierarchies for complex access needs.

Most rekeying projects are completed the same day. For urgent situations like employee departures, we can typically respond within a few hours during business hours.

Yes, we provide free consultations and estimates for all security services. We'll assess your needs, recommend solutions, and provide detailed pricing with no obligation.

We accept cash, checks, and major credit cards. Payment is typically due upon completion of installation. We can discuss payment arrangements for larger projects.

Yes, we provide a one-year warranty on installation workmanship plus full manufacturer warranties on all equipment. We guarantee professional service and stand behind our work.

Yes, we can service and repair security systems installed by other companies. We'll evaluate your existing system and provide repair or upgrade options as needed.